Shipping policy

At Back Mountain Microgreens, we are committed to providing timely and fresh deliveries to our customers. We fulfill orders within the state of Pennsylvania. Below is information regarding when and how order will be fulfilled:

Order Receipt Cutoff

Orders for fresh microgreens must be submitted by Thursday morning at 8:00 AM to be included in the delivery schedule for that Friday. Orders can be placed online, via email, or by phone or text. Please note that order fulfillment is subject to product availability, as we prioritize freshness and quality in every harvest.

Holiday Operations Policy

To accommodate holidays, we have adjusted our operations to ensure smooth service for our valued customers:

Order Gathering Adjustments:
If a holiday falls on a Wednesday, we will provide notice the week prior that we'll be in touch via text with customers without standing orders on Tuesday of the holiday week to gather orders for that week. Customers with standing orders will not be affected, and new orders will be auto-generated on Wednesday, regardless of the holiday.
Delivery Adjustments:
If a holiday falls on a Friday, we will provide notice the week prior that we will deliver orders on Thursday to customers who are open or interested in receiving their deliveries. We will confirm via text message or phone call that Thursday delivery is acceptable for each customer, or arrange a custom delivery option.
Cancellation Option:
If you would prefer to cancel your order rather than receive it over the holiday, please refer to our cancellation policy for guidance. We aim to make adjustments as seamless as possible while accommodating your preferences.

Local Delivery Policy

Below is our local delivery policy, including contingencies for inclement weather. Local deliveries are offered, free of charge, for locations within 25 miles of our Dallas Grow Room. Eligibility for free, local delivery is determined based on the delivery address zip code at the time of checkout. If "Local Delivery" is not visible as a shipping option on checkout, the delivery address may be more than 25 miles from our Grow Room.

Regular Delivery Schedule

Delivery Day: All local deliveries are made on Fridays between 9:00 AM and 5:00 PM.
Fair Weather Policy: In fair weather, deliveries will proceed as scheduled.

Inclement Weather Policy

In the event of inclement weather, we will adapt our delivery schedule and process as follows:

If We Attempt Delivery and the Location is Closed:
- We will first look for a secure location to leave the cooler bag. If a secure location is found, we will leave the delivery there and notify you via text.
- If we are unable to find a secure location, we will take the delivery back with us and immediately contact you via text to reschedule.
Rescheduling Deliveries:
- If a delivery cannot be made due to closures or other weather-related issues, we will reschedule deliveries for Saturday, weather permitting.
- We will communicate with you via text to arrange a new delivery and ensure your order is received as promptly as possible.

Customer Responsibilities

Accurate Contact Information: Please ensure that your contact details are up to date so we can notify you of any changes or issues with delivery.
Safe Delivery Locations: If you have specific instructions for secure delivery locations, please share them with us in advance.

We appreciate your understanding and cooperation as we strive to provide you with the freshest microgreens, even in challenging weather conditions!

Risk of Loss

Risk of loss and title (any loss, damage, theft, etc.) for all orders transfer to the customer:

upon delivery to the provided shipping address/drop-location specified in the order/delivery notes via our free local delivery service.
for orders shipped via UPS Ground, once the package is tendered for shipment to UPS.

Cancellation Policy

Click here.

Refund Policy

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Can't Find What You're Looking For?

Check out our Frequently Asked Questions page here.